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ePerfect  >  Support Center  >  Frequently Asked Questions  >  Getting Started

Getting Started

How do I point my domain to my new ePerfect account?
To point your domain name to your new ePerfect hosting account, you must modify the domain's nameserver information (DNS). This can be done by the registrar where your domain was registered. Visit your registrar's web site and just follow the directions provided there. If you do not know how to do this, open a HelpDesk ticket and we'll assist you with the process.
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I do not own a domain. Can you register one for me?
Yes. ePerfect is a registered associate of BulkRegister, Inc. You will find Bulk Register among the ICANN accredited registrars. We charge $19/domain per year. To register a domain, click here.
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What are the DNS nameservers that I should use for my domain name?
The nameservers/DNS vary depending on the server your web site will be hosted on. This information will be contained in the confirmation email you will receive when you sign up for your ePerfect hosting account.

If you are anxious to get a head start, you may use the following:
Primary: ns9.eperfect.net
Secondary: ns10.eperfect.net

There is a 99% chance that these will be your DNS entries.
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How long will it take until my domain points to my new ePerfect account?
Once you submit the necessary DNS changes to your domain name registrar, it takes 24 to 48 hours until the changes propagate and your domain is pointed to your ePerfect hosting account.
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Can I access my domain address with or without the "www"?
Yes, you will be able to access your domain address with or without the "www" in front of the domain name. When a prospective visitor types in their browser "http://www.yourdomain.com" or "http://yourdomain.com" they'll be taken to the front page of your site.
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Can I have subdomains in my account?
Yes. Subdomains (ie suddomain.yourdomain.com) can be created from the control panel. Please note that this may not be a standard feature in some accounts.
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I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
You can start uploading your page(s) immediately by pointing your FTP client to the IP address you were assigned when you opened your account. After your domain is fully propagated, you can upload to ftp.yourdomain.com.
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How can I access my webmail without logging into the control panel?
Go to: http://www.domain.com/webmail/
- replace domain.com with your domain
- include the trailing "/", it is significant
- when prompted, enter your username in the format: username@domain.com
- if you are behind a firewall, port 2095 must be open.
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My credit card info has changed. How can I update by billing info?
You will find a secure form here. Use it to update your billing information.
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