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ePerfect  >  Support Center  >  Frequently Asked Questions  >  Presales Questions

Presales Questions

How soon will my account be set up and ready to use?
Your account will be setup within 24 hours once your payment has been cleared. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.
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Is there a minimum time contract/commitment?
The minimum duration is three months. However, you are covered by our 30-day money back guarantee. If for any reason you not satisfied with our services in the first 30 days of signing up for your account, you may cancel and receive a full refund. You may also cancel your account at any time (see our Terms of Service for our cancellation policy).
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Is my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.
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Which methods of payments are available?
We accept online credit/debit card payment via VISA, MasterCard, American Express and Discover. For Presage Designs customers who signed up prior to October 2004, 2CheckOut was an authorized retailer for ePerfect.net.
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Can ePerfect register domain names for me?
Yes. ePerfect is a registered associate of BulkRegister, Inc. You will find Bulk Register among the ICANN accredited registrars. We charge $19/domain per year. To register a domain, click here.
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Does ePerfect host international domains?
Yes. ePerfect can host international domains from any country of origin.
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Does ePerfect allow adult, warez or other illicit sites or content?
No. Please see our Terms of Service for permissible and unpermissable content.
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What are your Network Connections?
You can find information about our network here.
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What is your server environment?
Detailed info about our servers can be found here.
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Where are your servers located?
The data center hosting our servers is located in the Denver Technology Center (DTC) of Denver, Colorado. You can find more information about the data center here.
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Does ePerfect offer a money-back guarantee?
Yes. All our hosting packages are covered by our hassle-free, 30-day money back guarantee: If for any reason you not satisfied with our services in the first 30 days of signing up for your account, you may cancel and receive a full refund.
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Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Anyone that promises "unlimited bandwidth" is simply lying. Somewhere in their terms and conditions you will find some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service.
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